Resume

Kylie Patch

Implementation Coordinator

hello@kyliepatch.com (281) 466-7546Spring, TX 77379Download PDF

Core competencies

Project management · Workflow optimization · Customer service · Effective communication · Data analysis · Training development · Team collaboration · Conflict resolution

Experience

Work history

Enterprise Implementation Coordinator

TACHUS, LLC (Acquired by Ezee Fiber) · The Woodlands, TX

April 2025 - March 2026

Managed onboarding and implementation for 30-50 clients per month, ensuring seamless transitions from sales to installation
Coordinated project timelines across sales, construction, and technical teams, supporting on-time delivery for 95%+ of scheduled installs
Reduced onboarding delays by 20% by improving communication workflows and tracking processes
Created and maintained process documentation, improving team efficiency and onboarding consistency

Monthly onboarding volume: 0–0 clients
On-time scheduled installs: 0%+
Onboarding delay reduction: 0%

Customer Service & Support Specialist

TACHUS, LLC · The Woodlands, TX

May 2022 - April 2025

Handled 40-60+ customer interactions daily, resolving complex internet service issues
Maintained 90-95% customer satisfaction (CSAT) by prioritizing first-call resolution and effective problem-solving
Achieved strong first-call resolution rates by troubleshooting technical and account-related issues
De-escalated high-volume customer concerns, improving retention and overall customer experience
Collaborated with network operations and technical teams to resolve service disruptions quickly
Identified recurring issues and escalated trends, contributing to service and process improvements

Daily customer interactions: 0–0+
Customer satisfaction: 0–0%

Correctional Officer

Harris County Sheriff Office · Houston, TX

March 2020 - July 2020

Maintained safety and compliance in a high-risk, fast-paced environment
Responded to incidents and coordinated with team members to manage situations effectively

Cashier

H-E-B Grocery Stores · Magnolia, TX

February 2019 - April 2022

Delivered high-volume customer service in a fast-paced retail environment
Trained new employees on POS systems and store procedures