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Kylie PatchImplementation coordination · Client onboarding
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Available nowClient onboardingCross-functional project support

Implementation Coordinator

Implementation coordinator with experience in client onboarding and cross-functional project support within telecom.

Managed 30-50+ client onboardings per month while improving workflows and reducing delays. Maintained 90%+ customer satisfaction and supported 95%+ on-time installs through effective cross-team coordination.

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Most recent role

Enterprise Implementation Coordinator

TACHUS, LLC (Acquired by Ezee Fiber) · The Woodlands, TX

April 2025 – March 2026

Monthly onboarding volume
0–0 clients
On-time scheduled installs
0%+
Onboarding delay reduction
0%
Location
Spring, TX 77379
Email
hello@kyliepatch.com
Phone
(281) 466-7546

Experience

Three roles, four years, one direction.

From customer service to implementation coordination - here's a quick look. The full timeline is on the resume page.

Enterprise Implementation Coordinator

TACHUS, LLC (Acquired by Ezee Fiber) · The Woodlands, TX

April 2025 – March 2026

  • Managed onboarding and implementation for 30-50 clients per month, ensuring seamless transitions from sales to installation
  • Coordinated project timelines across sales, construction, and technical teams, supporting on-time delivery for 95%+ of scheduled installs
View full experience

Customer Service & Support Specialist

TACHUS, LLC · The Woodlands, TX

May 2022 – April 2025

  • Handled 40-60+ customer interactions daily, resolving complex internet service issues
  • Maintained 90-95% customer satisfaction (CSAT) by prioritizing first-call resolution and effective problem-solving
View full experience

Correctional Officer

Harris County Sheriff Office · Houston, TX

March 2020 – July 2020

  • Maintained safety and compliance in a high-risk, fast-paced environment
  • Responded to incidents and coordinated with team members to manage situations effectively
View full experience
Portrait of Kylie Patch

About

I've spent the last four years in telecom - onboarding clients, improving workflows, and making sure projects ship on time.

More about me

Direct contact

Let's talk.

Email is the best way to reach me. My resume and phone number are below.

Emailhello@kyliepatch.com
Phone(281) 466-7546
LocationSpring, TX 77379
Open ContactResume Contact Details